Cancelling a service when you no longer need it should be painless and straightforward. So why on earth is it so difficult to cancel a mobile phone contract and why do they make us jump through all these hoops to do it?
I have paid for a mobile contract for nearly 18 months and was required to give a minimum of 30 days notice which I duly did when I called them today. However I have been told that I need to ring back on a certain date otherwise I can’t cancel my contract!
The difference between this date they gave me and today is three weeks. By the way, I haven’t actually used the phone at any point during the last year due to the fact that it was lost somewhere at home. I was happy enough to pay the contract off after I was not given any help regarding replacing the handset I misplaced (I realised I would have to buy a new one).
I have to ring back in three weeks time…
It makes me quite angry actually the way these mobile phone companies only seem to be interested in new customers, they couldn’t care less about keeping their existing customers happy. They have already tried to sell me a new mobile phone contract twice and I have given them a resounding NO each time. They told me I could solve the lost phone problem with a new phone and contract. But if I want to leave them I have to ring back in three weeks time and put myself through the hard sell again. It’s either that or I keep on paying them each month.
I have memory issues and have already told them reason I can’t find the phone (it’s in a safe place – so safe Ive lost it!). I’m basically worried that I’ll be hijacked into paying more if I phone on the wrong day. I just wanted to ring up and cancel my mobile phone contract – it can’t be that difficult can it?
By: Topsyturvy UK