Talk Talk and their very poor customer service
Here's yet another Talk Talk gripe for you. I don't think for a minute that we are the only ones who are seriously disappointed with their poor customer service.
After five months of phone calls and e-mails, I have still not had a sensible and productive conversation with anyone at Talk Talk. I managed to get through to someone in Delhi today and I was then transferred a total of five times over the next hour. Eventually I was transferred back to the customer service person I spoke to in the first place. I wanted to do was cancel our line rental! Is it so difficult?
I never thought I would say this but we are seriously considering going back to BT and I thought their customer service was woeful. People complain about them all the time, but until you've tried a worse internet provider then you really don't now just how bad it can get. And believe me - you can be quite literally tearing your hair out with frustration! Now BT are not anywhere near as bad as Talk Talk in my opinion, so with this in mind I have just sent Talk Talk a letter of complaint and the text below is an extract of what I said to them:
"I decided to leave BT because there customer service was terrible and I was promised that Talk Talk would be better, a lot better. But you are worse, if fact I think the worse company I have ever the misfortune to deal with! On our first bill there was statement Here at Talk Talk were truly committed to providing you with the highest level of service; I notice on our latest bill that this statement has disappeared very strange that!"
...come back BT, because all is now truly forgiven
Well I don't really expect to get a response to that letter, but who cares come back BT, because all is now truly forgiven since I have had such a terrible experience with Talk Talk!
By: Come back BT
Comments from visitors
Jane - 12-Mar-14 18:51
TalkTalkIsUseless - 11-Mar-14 00:05
Dave Martin - 10-Mar-14 16:36
Hassan - 8-Mar-14 14:56
Hackedoff - 27-Feb-14 22:12
Slade,Coventry - 25-Feb-14 15:18
Slade, Coventry - 25-Feb-14 15:12
Lisa - 25-Feb-14 10:48
Slade,Coventry. - 24-Feb-14 12:05
Slade,Coventry - 24-Feb-14 11:52
Ahab the Arab - 21-Feb-14 13:23
Bin Talk Talk - 11-Feb-14 16:29
Never TalkTalk - 11-Feb-14 16:23
Sarah - 8-Feb-14 16:41
la the la - 6-Feb-14 17:41
Sam - 5-Feb-14 19:37
Cubana - 5-Feb-14 14:08
miserablemoaninggit - 4-Feb-14 20:40
Tired and emotional - 4-Feb-14 13:09
paul g - 4-Feb-14 12:56