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Have you noticed the ever changing and expensive graphics on the side of the vans driven around be these Sky installers? It's a bit sad that Sky do not devote some of their income to providing a quality installation service instead of making these vehicles look pretty.
Regarding Sky installers their level of workmanship, I presume it's on the paperwork somewhere that they will not work in lofts, run cables through cavities, or drill internal walls. The householder should bear this mind when considering an installation because it can result in the external appearance of your house resembling Widow Twankeys Laundry with cable strung up clothes line fashion!
...in the gutter for a distance of over 15 metres.
In my case they went one better and installed the cable completely out of sight by simply dumping it in the gutter for a distance of over 15 metres. This cable will spend a good deal of its life immersed in water and what happens to it when someone decides to clear the gutter with a scraper? This cable will presumably be covered in debris and make the job more difficult, may end up being damaged itself (assuming it lasts that long). It's a completely ridiculous place to install a cable and I'd be more than a little concerned if they were told to do this when they were trained for the job.
I did write to Sky and send them pictures of the installation and asked the question "Do you consider this a satisfactory installation?" I received an email reply advising they would send an engineer. After an inspection he has pronounced the installation satisfactory "because the cable is waterproof". He did offer to clip the cable to the fascia out of the gutter, but I declined, because I had already decided that the cable run would be through the loft and into a wall box. What happens now? Well when the cable is rerouted, if we find it damaged then we will invoice Sky for the materials. Watch this space!
By: Dave
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A gutter is for life ..not for a sky guy to put cables in....as for the "get a life" comment - if more people complained about stuff then maybe custoiemr services wouldn't be in the state it is in the UK. Its hard to get good service.
Also Sky engineers are allowed in lofts as long as its boarded and light is available so all your comments above are not called for just moaning thats all.
Try and put a claim in and I know what will happen to it, nothing why because its you the householder who decided to move the cable into the loft not Sky so why should Sky pay for your time.
Pathetic excuse.
How any company can claim that draping a cable inside a gutter is a satisfactory installation is almost beyond belief however it is clear that those who claim to be engineers are probably no more than semi-trained labourers.
One is glad one does not have Sky TV.
This means sky has no real way of controlling the quality of the work - thus the vastly different levels of service that you'll get from one part of the country to another.
Sky's installation has always been a joke.
alnero2
covering all the woodwork are quite precarious places to move around in. Sky is a pile it high, sell it cheap operation. you could always ring an electrician to hide cabling for you and see how much he charges.